Willow Creek Healthcare Center Reviews

I had a wonderful experience at this facility. Everything was extremely clean, organized, and well-maintained, which made me feel comfortable right away. The staff was incredibly helpful, friendly, and professional from the moment I arrived. Everyone took the time to answer my questions and made sure I had everything I needed. It is clear that they truly care about the people they serve. I highly recommend this facility to anyone looking for a positive and welcoming experience.

With all the mixed reviews that are one here, I will post my honest review and my Mom’s of Willow Creek when I get the chance. My Mom is being transferred to this facility today. I’m Praying that this place will work with us. For now, 5 ⭐⭐⭐⭐⭐ until I send my honest review. Honestly, it took a while to update this review. My Mom stayed here for I believe a month and a week or so. When she was there, my Mom said that one of the nurses attacked her. Grabbing her by her hair and jerking her. When I was there, I pressed the emergency light and it stayed on for more than 30 minutes. I guess they didn’t know I was sitting in there. My Mom was right when it came down to the nurses not gaf! My Mom called me one time and she was happy. She was taking her meds and getting ready for a cigarette break. The nurse with the mole on her face called me and told me that my Mom wasn’t listening, didn’t want her meds or cigarette break. She lied! But my Mom slept in her wheelchair bc she had a bedsore on her back. I came and got my Mom discharged! But the discharge paperwork had no instructions for her meds. I didn’t trust this place at all! If you love your Family go elsewhere. If not leave them here.

The Willow Creek entire team went above and beyond to ensure my farther’s recovery and comfort. The physical therapy was exceptional, providing him with the consistent, professional support he needed to progress. Beyond the therapy, the daily care was top-notch. I want to give a special shout-out to Priscilla, Joann, and Shayna. Thank you for your incredible work and for making such a positive difference in my father’s life. We are so grateful for everything you’ve done.

Love this place. They took very good care of my Dad for the 3 wks he was there

The most cleanest and presentable facility. The nurses and staff are amazing. They care deeply about their patients, would highly recommend.

Friendly staff

Staying at Willow Creek was the worst experience ever!!! When the shift changes at 11:00 pm the medical care can only be compared to what you would expect from a third world country!!! After 7 days there my Kaiser Care Manager along with my husband had me emergency discharged to my home. They lied to me about the availability of my medications, they were not consistent in giving me my blood pressure medication and it’s amazing that I didn’t have a stroke, I have clear evidence that they stole my medication and they even sent me home with someone else’s medication. On my last night there at 3:00 AM I finally had to install a very loud horn app on my phone and blow the horn for 10 minutes continuously to get someone to come to my room. This was after requesting my pain medication for over an hour and at that point it was already over an hour past due! Most of the nursing assistants do not know how to turn a patient over painlessly after fractured hip surgery and most of the time I was literally screaming in pain while they did that. They will ignore you during the night when you need your adult diaper changed often leaving you in a wet diaper for over an hour. When I got home I had the worst rash on my buttocks including an oozing sore in the crack of my buttocks because the nursing assistants don’t clean you properly when they change your diaper. In the 7 days I was there I was allowed ONE shower which they gave me liquid hand soap to wash my hair and body. By the time I got home my husband was alarmed by how bad I smelled and couldn’t wait to get me into the shower. My home health nurse told me on my first visit that considering what I went through my body was in a state of shock and was trying to recover. If the patient doesn’t have a very strong advocate do not go there!!!!

Willow Creek is the best facility in the Central Valley. Their Administrator Brett Hobbs cares greatly about each patient and their care. The director of Nursing and her assistant directors are phenomenal. Definitely the most caring staff and highest quality facility!

I’m updating my review to reflect how the facility ultimately handled the situation. After my concerns were raised, my mother’s missing item was returned, and the staff made a genuine effort to ensure she felt comfortable and supported. That meant a great deal to her and to our family. My mother is in rehab and relearning how to walk, and she now feels safe, respected, and cared for. The rooms are clean, the food is genuinely good, and most importantly, the staff have been kind and attentive, which has had a very positive impact on her mood and recovery. I appreciate the steps management and staff took to address the issue and restore trust. Based on how things stand now, my mother is happy with her care, and that is what matters most.

Good place

Nice Facility

Friendly, Staffed well. They ate also a teaching facility which is great they have even more help.

Give great care

My husband was recovering from a aneurysm he was there for days and no therapy was given. I had to be pushing and pushing for days also, the CNA started taking care of the patients really late. They are more priority than the patient. I wouldn’t recommend it.

Great facility and workers are very pleasant and polite. Administrator hears you if you have any questions and Social Workers are happy to help. I would recommend to families .My wife and I have had our family here at Willow Creek.

I work in the medical field. I have had 2 relatives who have been short term residents. Both needed physical therapy as well as medical treatments to get back to independent living. Our family has had great experiences here and we will continue to use Willow Creek whenever we need to in the future.

My mother-in-law fell and broke her femur,and after surgery, she needed to go to a skilled nursing facility. We decided on Willow Creek, this is a large facility but very clean and the staff is very nice and helpful. Mom Came there on a Friday so the first weekend was a little tough for us trying to get a hold of anyone on the phone, but once we spoke with the staff in person and were given some phone numbers and we were able to reach someone after that (for the most part). The (ADON)Assistant Director of Nurses gave us her cell phone number so we could text her directly if we had a question or if Mom was in need of something and we were not there ,she would take care of it immediately! She was ALWAYS willing to help , no matter what day or time. Dolores is Amazing! Also, the physical therapy Staff were excellent with Mom, and helpful to us If we had any questions we need to answered. Mom herself was happy with the way she was treated and she said all the staff was very nice to her. I would recommend Willow Creek if you have a need to place a loved one in a skilled nursing facility.

If you don’t love a family member, definitely consider this place. One star is overrated. I guarantee your worries about your loved one after being admitted in this facility will be over as they will not be returning home. They do not care about the welfare of the resident and will not get them out of bed only for the necessary needs at their discretion. You and your family have to request for them to be taken out of bed, helped with feedings, especially if they are blind, etc., and are guaranteed to get infections, skin issues, and finally dementia. No hope for being discharged and the facility loves the $$$. Short on staffing and nobody who truly has compassion for a human beings well-being will remain on staff at this facility unless they have no other opportunity. The administration staff will not pick up phone calls or return voicemail messages, and only call you if it is regarding $$$. So, if you are considering this facility for your loved one, either for short term or long term care….RUN!!!

My mother was in Willow Creek for over a month and the nurses and staff were all very friendly and helpful. The day my mom was discharged, many nurses stopped by to give her a hug.

Great place, very welcoming to guest, friendly staff ☺️

The best place to take my grandma. Best customer service. I recommend this place to everyone.😊

Very nice and good customer.